FREE UK SHOPPING ON ORDERS OVER £50
FREE INTERNATIONAL SHOPPING ON ORDERS OVER £150

DELIVERY INFORMATION

We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day. Orders placed after 14.00 GMT will be dispatched the following day and orders placed over the weekend will be dispatched on Monday.

No orders are dispatched on UK public holidays

If your order has not reached you within the given timeframe then please message us using the contact form. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect. We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.

  • UK
    Service Delivery Time Cost

    Standard Shipping - Royal Mail Tracked 48

    2 business days

    £3.50

    Next Day Shipping - DPD Expresspak

    Next business day

    £6.00

    FREE Standard Shipping - Royal Mail Tracked 48

    2 business days

    FREE for orders > £50.00

  • EUROPE
    Country Super Economy Delivery Time Cost Express Shipping Delivery Time Cost

    Austria

    Österreichische Post

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Belgium

    Bpost

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Czech Republic

    Česká Pošta

    3-10 business days

    Kč 140.00

    DHL Express

    Next business day

    Kč 480.00

    Denmark

    PostNord Denmark

    3-10 business days

    Kr. 40.00

    DHL Express

    Next business day

    Kr. 140.00

    Estonia

    Omniva

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Finland

    Posti Group Oyj

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    France

    La Poste

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Germany

    Deutsche Post

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Hungary

    Magyar Posta

    3-10 business days

    Ft 1600.00

    DHL Express

    Next business day

    Ft 6600.00

    Ireland

    An Post

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Italy

    Poste Italiane

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Latvia

    VAS Latvijas Pasts

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Lithuania

    Lietuvos Paštas

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Luxembourg

    POST Luxembourg

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Netherlands

    PostNL

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Norway

    Posten Norge

    3-5 business days

    Kr. 90 - 160

    DHL Express

    Next business day

    Calculated at checkout

    Poland

    Poczta Polska

    3-10 business days

    Zł 25.00

    DHL Express

    Next business day

    Zł 80.00

    Portugal

    Correios de Portugal

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Romania

    Poșta Română

    3-10 business days

    * Lei 22.00

    DHL Express

    Next business day

    Lei 124.00

    Slovakia

    Slovenská pošta

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Slovenia

    Posta Slovenije

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Spain

    Correos

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    €8.00 - €23.00

    Sweden

    PostNord Sverige

    3-10 business days

    * €7.00

    DHL Express

    Next business day

    Kr 200.00

    Switzerland

    Swiss Post

    3-5 business days

    CHF 5.00 - 12.00

    DHL Express

    Next business day

    Calculated at checkout

  • REST OF THE WORLD
    Country Standard Shipping Delivery Time Cost Express Shipping Delivery Time Cost

    Australia

    Australia Post

    5-10 business days

    $18.00 - $25.00 AUD

    DHL Express Worldwide

    3 business days

    $32.00 AUD

    Canada

    Canada Post

    6-10 business days

    $17.00 - $20.00 CAD

    DHL Express Worldwide

    2 business days

    $37.00 CAD

    Israel

    -

    -

    -

    DHL Express Worldwide

    2 business days

    Calculated at checkout

    Japan

    Japan Post

    7-10 business days

    ¥ 1300 - 3000

    DHL Express Worldwide

    2 business days

    Calculated at checkout

    Mexico

    -

    -

    -

    DHL Express Worldwide

    2 business days

    Calculated at checkout

    New Zealand

    New Zealand Post

    6-12 business days

    $20.00 - $28.00 NZD

    DHL Express Worldwide

    3 business days

    $40.00 NZD

    Saudi Arabia

    Saudi Post

    7-10 business days

    ﷼‎50

    DHL Express Worldwide

    2 business days

    Calculated at checkout

    South Africa

    -

    -

    -

    DHL Express Worldwide

    2 business days

    R500

    U.A.E

    -

    -

    -

    DHL Express Worldwide

    2 business days

    Calculated at checkout

    U.S.A

    USPS

    5-9 business days

    $12.00 - $15.00 USD

    DHL Express Worldwide

    1-2 business days

    $19.00 USD

For all countries not listed above, standard shipping within Europe costs between £7.50 - £14.00 depending upon your cart. Standard shipping for the rest of the world costs between £10.00 - £12.00 depending upon your cart. Please be aware that taxes and duties may need to be paid when your parcel arrives at the border. * Shipping prices start from this amount, but will vary dependent upon your cart. Local currencies are subject to conversion rates. For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truevintage.com

EXCHANGES & RETURNS

TERMS & CONDITIONS

  • UK RETURNS TERMS & CONDITIONS

    WE ARE OFFERING EXTENDED RETURNS OVER THE CHRISTMAS PERIOD. For customers outside of the UK, please return your order to our address below; TRUE VINTAGE RETURNS, Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD All items can be returned and issued with a refund., with the exception of several products for hygiene reasons (earrings, face masks, socks). You will be unable to initiate a return for these items. For a return to be valid, a return must be logged through the returns portal within 14 days of delivery for UK customers, or 21 days of delivery for non UK customers. All other returns terms and conditions must still be met for a cash refund to be processed. Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs. All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.

    Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender. Items are sent with swing tags, if they are removed then the refund will be void. Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded. Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance. For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here

  • EXCHANGE

    Fit wasn't quite right and you want to swap it for a size up or down? An exchange is your best option. The cost to return your incorrect size is on us! You’ll receive a prepaid return label* and the replacement size will be sent as soon as we’ve received your original order back at our warehouse. This option will only be available if we have enough stock on hand of the preferred size .. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

  • STORE CREDIT

    Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits have no expiry date and just like an exchange, we cover the cost of your return.

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