SHIPPING INFORMATION
SHIPPING INFORMATION
RATES & DELIVERY TIMES
FREE UK SHIPPING ON ALL ORDERS OVER £50
FREE UK SHIPPING ON ALL ORDERS OVER £50
Service | Delivery Time | Cost |
Standard Shipping - Royal Mail Tracked 48 |
2 business days |
£3.50 |
Next Day Shipping - DPD Expresspak |
Next business day |
£6.00 |
FREE Standard Shipping - Royal Mail Tracked 48 |
2 business days |
FREE for orders > £50.00 |
FREE SHIPPING ON ALL ORDERS OVER €150
Our European shipping services have changed effective from 01/07/2021
We have added our DHL Express Worldwide service for our customers in Europe. This service will get your order to you within 24-48 hours.
For non urgent orders, our Super Economy service is still available at a cheaper rate.
From 1st July 2021, the IOSS scheme was activated for customers living in the EU. VAT is now added at checkout for all orders under €150. This means no additional VAT or duty is needed to be paid at the border, and your parcel will be shipped straight to your door.
For orders over €150, no VAT is added to your order amount at checkout, instead our shipping partners calculate and charge VAT as part of your shipping amount, and we will pre pay this amount on your behalf when your parcel arrives in the country.
Some parcels are experiencing longer than usual delays due to additional customs checks. If your parcel has been with customs officials for more than 14 days, please contact us for more information.
We are doing our best to see your parcel is delivered as quickly as possible, but some delays due to customs are out of our control.
Please contact us via info@truevintage.com if you have any questions
Country | Super Economy | Cost | Standard Shipping | Cost | Express Shipping | Cost |
Austria |
3-10 business days |
* €7.00 |
2-3 business days |
€18.00 |
Next business day |
€29.00 |
Belgium |
3-10 business days |
* €7.00 |
2-3 business days |
€17.00 |
Next business day |
€25.00 |
Czech Republic |
3-10 business days |
Kč 140.00 |
3-4 business days |
Kč 480.00 |
Next business day |
Kč 750.00 |
Denmark |
3-10 business days |
Kr. 40.00 |
3-4 business days |
Kr. 140.00 |
Next business day |
Kr. 215.00 |
Estonia |
3-10 business days |
* €7.00 |
3-5 business days |
€20.00 |
Next business day |
€29.00 |
Finland |
3-10 business days |
* €7.00 |
2-4 business days |
€25.00 |
Next business day |
€29.00 |
France |
3-10 business days |
* €7.00 |
2-3 business days |
€19.00 |
Next business day |
€25.00 |
Germany |
3-10 business days |
* €7.00 |
2-3 business days |
€17.00 |
Next business day |
€25.00 |
Hungary |
3-10 business days |
Ft 1600.00 |
3-5 business days |
Ft 6600.00 |
Next business day |
Ft 10500.00 |
Ireland |
3-10 business days |
* €7.00 |
2 business days |
€17.00 |
Next business day |
€25.00 |
Italy |
3-10 business days |
* €7.00 |
3-5 business days |
€21.00 |
Next business day |
€29.00 |
Latvia |
3-10 business days |
* €7.00 |
2-4 business days |
€20.00 |
Next business day |
€29.00 |
Lithuania |
3-10 business days |
* €7.00 |
3-5 business days |
€18.00 |
Next business day |
€29.00 |
Luxembourg |
3-10 business days |
* €7.00 |
2-3 business days |
€17.00 |
Next business day |
Calculated at checkout |
Netherlands |
3-10 business days |
* €7.00 |
2-3 business days |
€16.00 |
Next business day |
€11.00 |
Norway |
- |
- |
3-5 business days |
Kr. 90 - 160 |
Next business day |
Kr. 230.00 |
Poland |
3-10 business days |
Zł 25.00 |
2-3 business days |
Zł 80.00 |
Next business day |
Calculated at checkout |
Portugal |
3-10 business days |
* €7.00 |
3-5 business days |
€20.00 |
Next business day |
€28.00 |
Romania |
3-10 business days |
* Lei 22.00 |
3-5 business days |
Lei 124.00 |
Next business day |
Calculated at checkout |
Slovakia |
3-10 business days |
* €7.00 |
2-4 business days |
€20.00 |
Next business day |
€29.00 |
Slovenia |
3-10 business days |
* €7.00 |
2-4 business days |
€20.00 |
Next business day |
€29.00 |
Spain |
3-10 business days |
* €7.00 |
3-5 business days |
€19.00 |
Next business day |
€13.00 |
Sweden |
3-10 business days |
* €7.00 |
2-4 business days |
Kr 200.00 |
Next business day |
Kr 120.00 |
Switzerland |
- |
- |
3-5 business days |
CHF 5.00 - 12.00 |
Next business day |
CHF 25.00 |
Country | Super Economy | Delivery Time | Cost | Express Shipping | Delivery Time | Cost |
Austria |
Österreichische Post |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Belgium |
Bpost |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Czech Republic |
Česká Pošta |
3-10 business days |
Kč 140.00 |
DHL Express |
Next business day |
Kč 480.00 |
Denmark |
PostNord Denmark |
3-10 business days |
Kr. 40.00 |
DHL Express |
Next business day |
Kr. 140.00 |
Estonia |
Omniva |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Finland |
Posti Group Oyj |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
France |
La Poste |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Germany |
Deutsche Post |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Hungary |
Magyar Posta |
3-10 business days |
Ft 1600.00 |
DHL Express |
Next business day |
Ft 6600.00 |
Ireland |
An Post |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Italy |
Poste Italiane |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Latvia |
VAS Latvijas Pasts |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Lithuania |
Lietuvos Paštas |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Luxembourg |
POST Luxembourg |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Netherlands |
PostNL |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Norway |
Posten Norge |
3-5 business days |
Kr. 90 - 160 |
DHL Express |
Next business day |
Calculated at checkout |
Poland |
Poczta Polska |
3-10 business days |
Zł 25.00 |
DHL Express |
Next business day |
Zł 80.00 |
Portugal |
Correios de Portugal |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Romania |
Poșta Română |
3-10 business days |
* Lei 22.00 |
DHL Express |
Next business day |
Lei 124.00 |
Slovakia |
Slovenská pošta |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Slovenia |
Posta Slovenije |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Spain |
Correos |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
€8.00 - €23.00 |
Sweden |
PostNord Sverige |
3-10 business days |
* €7.00 |
DHL Express |
Next business day |
Kr 200.00 |
Switzerland |
Swiss Post |
3-5 business days |
CHF 5.00 - 12.00 |
DHL Express |
Next business day |
Calculated at checkout |
FREE SHIPPING ON ALL ORDERS OVER £150
Country | Standard | Delivery | Cost | Express | Delivery | Cost |
Australia |
Australia Post |
5-10 business days |
$18.00 - $25.00 AUD |
DHL Express |
3 business days |
$32.00 AUD |
Canada |
Canada Post |
6-10 business days |
$17.00 - $20.00 CAD |
DHL Express |
2 business days |
$37.00 CAD |
Israel |
- |
- |
- |
DHL Express |
2 business days |
Calculated at checkout |
Japan |
Japan Post |
7-10 business days |
¥ 1300 - 3000 |
DHL Express |
2 business days |
Calculated at checkout |
Mexico |
- |
- |
- |
DHL Express |
2 business days |
Calculated at checkout |
New Zealand |
New Zealand Post |
6-12 business days |
$20.00 - $28.00 NZD |
DHL Express |
3 business days |
$40.00 NZD |
Saudi Arabia |
Saudi Post |
7-10 business days |
﷼50 |
DHL Express |
2 business days |
Calculated at checkout |
South Africa |
- |
- |
- |
DHL Express |
2 business days |
R500 |
U.A.E |
- |
- |
- |
DHL Express |
2 business days |
Calculated at checkout |
U.S.A |
USPS |
5-9 business days |
$12.00 - $15.00 USD |
DHL Express |
1-2 business days |
$19.00 USD |
Country | Standard Shipping | Delivery Time | Cost | Express Shipping | Delivery Time | Cost |
Australia |
Australia Post |
5-10 business days |
$18.00 - $25.00 AUD |
DHL Express Worldwide |
3 business days |
$32.00 AUD |
Canada |
Canada Post |
6-10 business days |
$17.00 - $20.00 CAD |
DHL Express Worldwide |
2 business days |
$37.00 CAD |
Israel |
- |
- |
- |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
Japan |
Japan Post |
7-10 business days |
¥ 1300 - 3000 |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
Mexico |
- |
- |
- |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
New Zealand |
New Zealand Post |
6-12 business days |
$20.00 - $28.00 NZD |
DHL Express Worldwide |
3 business days |
$40.00 NZD |
Saudi Arabia |
Saudi Post |
7-10 business days |
﷼50 |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
South Africa |
- |
- |
- |
DHL Express Worldwide |
2 business days |
R500 |
U.A.E |
- |
- |
- |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
U.S.A |
USPS |
5-9 business days |
$12.00 - $15.00 USD |
DHL Express Worldwide |
1-2 business days |
$19.00 USD |
For all countries not listed above, standard shipping within Europe costs between £7.50 - £14.00 depending upon your cart. Standard shipping for the rest of the world costs between £10.00 - £12.00 depending upon your cart.
Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.
* Shipping prices start from this amount, but will vary dependent upon your cart.
Local currencies are subject to conversion rates.
For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truevintage.com
EXCHANGES & RETURNS
All items can be returned and issued with a refund.
For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers.
All other returns terms and conditions must still be met for a cash refund to be processed.
Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.
Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.
Please send all returns via tracked mail as we cannot be held responsible for any lost items.
True Vintage does not take responsibility for a return until it has been delivered to our Returns department.
Please return to the below address:
Strudwick House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD
All items can be returned and issued with a refund, with the exception of several products for hygiene reasons (earrings, face masks, socks). You will be unable to initiate a return for these items.
Items are sent with swing tags, if they are removed then the refund will be void.
Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.
For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here