Shipping & Returns

SHIPPING INFORMATION

We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.
 
Orders placed after 14.00 GMT will be dispatched the following day and orders placed over the weekend will be dispatched on Monday.
 
No orders are dispatched on UK public holidays
 
If your order has not reached you within the given timeframe then please message us using the contact form.
 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
 
We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.
 

RATES & DELIVERY TIMES

 

FREE UK SHIPPING ON ALL ORDERS OVER £50

 

 

FREE UK SHIPPING ON ALL ORDERS OVER £50

 

Service Delivery Time Cost

Standard Shipping - Royal Mail Tracked 48

2 business days

£3.50

Next Day Shipping - DPD Expresspak

Next business day

£6.00

FREE Standard Shipping - Royal Mail Tracked 48

2 business days

FREE for orders > £50.00

 

FREE SHIPPING ON ALL ORDERS OVER €150

Our European shipping services have changed effective from 01/07/2021

We have added our DHL Express Worldwide service for our customers in Europe. This service will get your order to you within 24-48 hours.

For non urgent orders, our Super Economy service is still available at a cheaper rate.

From 1st July 2021, the IOSS scheme was activated for customers living in the EU. VAT is now added at checkout for all orders under €150. This means no additional VAT or duty is needed to be paid at the border, and your parcel will be shipped straight to your door.

For orders over €150, no VAT is added to your order amount at checkout, instead our shipping partners calculate and charge VAT as part of your shipping amount, and we will pre pay this amount on your behalf when your parcel arrives in the country.


Some parcels are experiencing longer than usual delays due to additional customs checks. If your parcel has been with customs officials for more than 14 days, please contact us for more information.


We are doing our best to see your parcel is delivered as quickly as possible, but some delays due to customs are out of our control.


Please contact us via info@truevintage.com if you have any questions

 

Country Super Economy Cost Standard Shipping Cost Express Shipping Cost

Austria

3-10 business days

* €7.00

2-3 business days

€18.00

Next business day

€29.00

Belgium

3-10 business days

* €7.00

2-3 business days

€17.00

Next business day

€25.00

Czech Republic

3-10 business days

Kč 140.00

3-4 business days

Kč 480.00

Next business day

Kč 750.00

Denmark

3-10 business days

Kr. 40.00

3-4 business days

Kr. 140.00

Next business day

Kr. 215.00

Estonia

3-10 business days

* €7.00

3-5 business days

€20.00

Next business day

€29.00

Finland

3-10 business days

* €7.00

2-4 business days

€25.00

Next business day

€29.00

France

3-10 business days

* €7.00

2-3 business days

€19.00

Next business day

€25.00

Germany

3-10 business days

* €7.00

2-3 business days

€17.00

Next business day

€25.00

Hungary

3-10 business days

Ft 1600.00

3-5 business days

Ft 6600.00

Next business day

Ft 10500.00

Ireland

3-10 business days

* €7.00

2 business days

€17.00

Next business day

€25.00

Italy

3-10 business days

* €7.00

3-5 business days

€21.00

Next business day

€29.00

Latvia

3-10 business days

* €7.00

2-4 business days

€20.00

Next business day

€29.00

Lithuania

3-10 business days

* €7.00

3-5 business days

€18.00

Next business day

€29.00

Luxembourg

3-10 business days

* €7.00

2-3 business days

€17.00

Next business day

Calculated at checkout

Netherlands

3-10 business days

* €7.00

2-3 business days

€16.00

Next business day

€11.00

Norway

-

-

3-5 business days

Kr. 90 - 160

Next business day

Kr. 230.00

Poland

3-10 business days

Zł 25.00

2-3 business days

Zł 80.00

Next business day

Calculated at checkout

Portugal

3-10 business days

* €7.00

3-5 business days

€20.00

Next business day

€28.00

Romania

3-10 business days

* Lei 22.00

3-5 business days

Lei 124.00

Next business day

Calculated at checkout

Slovakia

3-10 business days

* €7.00

2-4 business days

€20.00

Next business day

€29.00

Slovenia

3-10 business days

* €7.00

2-4 business days

€20.00

Next business day

€29.00

Spain

3-10 business days

* €7.00

3-5 business days

€19.00

Next business day

€13.00

Sweden

3-10 business days

* €7.00

2-4 business days

Kr 200.00

Next business day

Kr 120.00

Switzerland

-

-

3-5 business days

CHF 5.00 - 12.00

Next business day

CHF 25.00

Country Super Economy Delivery Time Cost Express Shipping Delivery Time Cost

Austria

Österreichische Post

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Belgium

Bpost

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Czech Republic

Česká Pošta

3-10 business days

Kč 140.00

DHL Express

Next business day

Kč 480.00

Denmark

PostNord Denmark

3-10 business days

Kr. 40.00

DHL Express

Next business day

Kr. 140.00

Estonia

Omniva

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Finland

Posti Group Oyj

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

France

La Poste

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Germany

Deutsche Post

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Hungary

Magyar Posta

3-10 business days

Ft 1600.00

DHL Express

Next business day

Ft 6600.00

Ireland

An Post

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Italy

Poste Italiane

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Latvia

VAS Latvijas Pasts

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Lithuania

Lietuvos Paštas

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Luxembourg

POST Luxembourg

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Netherlands

PostNL

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Norway

Posten Norge

3-5 business days

Kr. 90 - 160

DHL Express

Next business day

Calculated at checkout

Poland

Poczta Polska

3-10 business days

Zł 25.00

DHL Express

Next business day

Zł 80.00

Portugal

Correios de Portugal

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Romania

Poșta Română

3-10 business days

* Lei 22.00

DHL Express

Next business day

Lei 124.00

Slovakia

Slovenská pošta

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Slovenia

Posta Slovenije

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Spain

Correos

3-10 business days

* €7.00

DHL Express

Next business day

€8.00 - €23.00

Sweden

PostNord Sverige

3-10 business days

* €7.00

DHL Express

Next business day

Kr 200.00

Switzerland

Swiss Post

3-5 business days

CHF 5.00 - 12.00

DHL Express

Next business day

Calculated at checkout

 

FREE SHIPPING ON ALL ORDERS OVER £150

 

Country Standard Delivery Cost Express Delivery Cost

Australia

Australia Post

5-10 business days

$18.00 - $25.00 AUD

DHL Express

3 business days

$32.00 AUD

Canada

Canada Post

6-10 business days

$17.00 - $20.00 CAD

DHL Express

2 business days

$37.00 CAD

Israel

-

-

-

DHL Express

2 business days

Calculated at checkout

Japan

Japan Post

7-10 business days

¥ 1300 - 3000

DHL Express

2 business days

Calculated at checkout

Mexico

-

-

-

DHL Express

2 business days

Calculated at checkout

New Zealand

New Zealand Post

6-12 business days

$20.00 - $28.00 NZD

DHL Express

3 business days

$40.00 NZD

Saudi Arabia

Saudi Post

7-10 business days

﷼‎50

DHL Express

2 business days

Calculated at checkout

South Africa

-

-

-

DHL Express

2 business days

R500

U.A.E

-

-

-

DHL Express

2 business days

Calculated at checkout

U.S.A

USPS

5-9 business days

$12.00 - $15.00 USD

DHL Express

1-2 business days

$19.00 USD

Country Standard Shipping Delivery Time Cost Express Shipping Delivery Time Cost

Australia

Australia Post

5-10 business days

$18.00 - $25.00 AUD

DHL Express Worldwide

3 business days

$32.00 AUD

Canada

Canada Post

6-10 business days

$17.00 - $20.00 CAD

DHL Express Worldwide

2 business days

$37.00 CAD

Israel

-

-

-

DHL Express Worldwide

2 business days

Calculated at checkout

Japan

Japan Post

7-10 business days

¥ 1300 - 3000

DHL Express Worldwide

2 business days

Calculated at checkout

Mexico

-

-

-

DHL Express Worldwide

2 business days

Calculated at checkout

New Zealand

New Zealand Post

6-12 business days

$20.00 - $28.00 NZD

DHL Express Worldwide

3 business days

$40.00 NZD

Saudi Arabia

Saudi Post

7-10 business days

﷼‎50

DHL Express Worldwide

2 business days

Calculated at checkout

South Africa

-

-

-

DHL Express Worldwide

2 business days

R500

U.A.E

-

-

-

DHL Express Worldwide

2 business days

Calculated at checkout

U.S.A

USPS

5-9 business days

$12.00 - $15.00 USD

DHL Express Worldwide

1-2 business days

$19.00 USD

 

For all countries not listed above, standard shipping within Europe costs between £7.50 - £14.00 depending upon your cart. Standard shipping for the rest of the world costs between £10.00 - £12.00 depending upon your cart.

Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.

* Shipping prices start from this amount, but will vary dependent upon your cart.

Local currencies are subject to conversion rates.

For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truevintage.com

 

EXCHANGES & RETURNS

 

All items can be returned and issued with a refund.

For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers.

All other returns terms and conditions must still be met for a cash refund to be processed.

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.

 

*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.

Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Please send all returns via tracked mail as we cannot be held responsible for any lost items.

True Vintage does not take responsibility for a return until it has been delivered to our Returns department.

Please return to the below address:  

TRUE VINTAGE RETURNS,

Strudwick House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD

All items can be returned and issued with a refund, with the exception of several products for hygiene reasons (earrings, face masks, socks). You will be unable to initiate a return for these items.

Items are sent with swing tags, if they are removed then the refund will be void.

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.

For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here