Shipping & Returns

SHIPPING INFORMATION

We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.

Orders placed after 14.00 GMT will be dispatched the following day and orders placed over the weekend will be dispatched on Monday.

No orders are dispatched on UK public holidays

If your order has not reached you within the given timeframe then please message us using the contact form.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.

We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.

RATES & DELIVERY TIMES

United Kingdom
Europe
Rest of World

FREE UK SHIPPING ON ALL ORDERS OVER £50

Service	Delivery Time	Cost
Standard Shipping - Royal Mail Tracked 48	2 business days	£3.00
Next Day Shipping - DPD Expresspak	Next business day	£5.00
FREE Standard Shipping - Royal Mail Tracked 48	2 business days	FREE for orders > £50.00

FREE SHIPPING ON ALL ORDERS OVER €150

Our European shipping services have changed effective from 01/07/2021

We have added our DHL Express Worldwide service for our customers in Europe. This service will get your order to you within 24-48 hours.

For non urgent orders, our Super Economy service is still available at a cheaper rate.

From 1st July 2021, the IOSS scheme was activated for customers living in the EU. VAT is now added at checkout for all orders under €150. This means no additional VAT or duty is needed to be paid at the border, and your parcel will be shipped straight to your door.

For orders over €150, no VAT is added to your order amount at checkout, instead our shipping partners calculate and charge VAT as part of your shipping amount, and we will pre pay this amount on your behalf when your parcel arrives in the country.

Some parcels are experiencing longer than usual delays due to additional customs checks. If your parcel has been with customs officials for more than 14 days, please contact us for more information.

We are doing our best to see your parcel is delivered as quickly as possible, but some delays due to customs are out of our control.

Please contact us via info@truevintage.com if you have any questions

Country	Super Economy	Cost	Standard Shipping	Cost	Express Shipping	Cost
Austria	3-10 business days	* €7.00	2-3 business days	€18.00	Next business day	€29.00
Belgium	3-10 business days	* €7.00	2-3 business days	€17.00	Next business day	€25.00
Czech Republic	3-10 business days	Kč 140.00	3-4 business days	Kč 480.00	Next business day	Kč 750.00
Denmark	3-10 business days	Kr. 40.00	3-4 business days	Kr. 140.00	Next business day	Kr. 215.00
Estonia	3-10 business days	* €7.00	3-5 business days	€20.00	Next business day	€29.00
Finland	3-10 business days	* €7.00	2-4 business days	€25.00	Next business day	€29.00
France	3-10 business days	* €7.00	2-3 business days	€19.00	Next business day	€25.00
Germany	3-10 business days	* €7.00	2-3 business days	€17.00	Next business day	€25.00
Hungary	3-10 business days	Ft 1600.00	3-5 business days	Ft 6600.00	Next business day	Ft 10500.00
Ireland	3-10 business days	* €7.00	2 business days	€17.00	Next business day	€25.00
Italy	3-10 business days	* €7.00	3-5 business days	€21.00	Next business day	€29.00
Latvia	3-10 business days	* €7.00	2-4 business days	€20.00	Next business day	€29.00
Lithuania	3-10 business days	* €7.00	3-5 business days	€18.00	Next business day	€29.00
Luxembourg	3-10 business days	* €7.00	2-3 business days	€17.00	Next business day	Calculated at checkout
Netherlands	3-10 business days	* €7.00	2-3 business days	€16.00	Next business day	€11.00
Norway	-	-	3-5 business days	Kr. 90 - 160	Next business day	Kr. 230.00
Poland	3-10 business days	Zł 25.00	2-3 business days	Zł 80.00	Next business day	Calculated at checkout
Portugal	3-10 business days	* €7.00	3-5 business days	€20.00	Next business day	€28.00
Romania	3-10 business days	* Lei 22.00	3-5 business days	Lei 124.00	Next business day	Calculated at checkout
Slovakia	3-10 business days	* €7.00	2-4 business days	€20.00	Next business day	€29.00
Slovenia	3-10 business days	* €7.00	2-4 business days	€20.00	Next business day	€29.00
Spain	3-10 business days	* €7.00	3-5 business days	€19.00	Next business day	€13.00
Sweden	3-10 business days	* €7.00	2-4 business days	Kr 200.00	Next business day	Kr 120.00
Switzerland	-	-	3-5 business days	CHF 5.00 - 12.00	Next business day	CHF 25.00

Country	Super Economy	Delivery Time	Cost	Express Shipping	Delivery Time	Cost
Austria	Österreichische Post	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Belgium	Bpost	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Czech Republic	Česká Pošta	3-10 business days	Kč 140.00	DHL Express	Next business day	Kč 480.00
Denmark	PostNord Denmark	3-10 business days	Kr. 40.00	DHL Express	Next business day	Kr. 140.00
Estonia	Omniva	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Finland	Posti Group Oyj	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
France	La Poste	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Germany	Deutsche Post	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Hungary	Magyar Posta	3-10 business days	Ft 1600.00	DHL Express	Next business day	Ft 6600.00
Ireland	An Post	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Italy	Poste Italiane	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Latvia	VAS Latvijas Pasts	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Lithuania	Lietuvos Paštas	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Luxembourg	POST Luxembourg	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Netherlands	PostNL	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Norway	Posten Norge	3-5 business days	Kr. 90 - 160	DHL Express	Next business day	Calculated at checkout
Poland	Poczta Polska	3-10 business days	Zł 25.00	DHL Express	Next business day	Zł 80.00
Portugal	Correios de Portugal	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Romania	Poșta Română	3-10 business days	* Lei 22.00	DHL Express	Next business day	Lei 124.00
Slovakia	Slovenská pošta	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Slovenia	Posta Slovenije	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Spain	Correos	3-10 business days	* €7.00	DHL Express	Next business day	€8.00 - €23.00
Sweden	PostNord Sverige	3-10 business days	* €7.00	DHL Express	Next business day	Kr 200.00
Switzerland	Swiss Post	3-5 business days	CHF 5.00 - 12.00	DHL Express	Next business day	Calculated at checkout

FREE SHIPPING ON ALL ORDERS OVER £150

Country	Standard	Delivery	Cost	Express	Delivery	Cost
Australia	Australia Post	5-10 business days	$18.00 - $25.00 AUD	DHL Express	3 business days	$32.00 AUD
Canada	Canada Post	6-10 business days	$17.00 - $20.00 CAD	DHL Express	2 business days	$37.00 CAD
Israel	-	-	-	DHL Express	2 business days	Calculated at checkout
Japan	Japan Post	7-10 business days	¥ 1300 - 3000	DHL Express	2 business days	Calculated at checkout
Mexico	-	-	-	DHL Express	2 business days	Calculated at checkout
New Zealand	New Zealand Post	6-12 business days	$20.00 - $28.00 NZD	DHL Express	3 business days	$40.00 NZD
Saudi Arabia	Saudi Post	7-10 business days	﷼‎50	DHL Express	2 business days	Calculated at checkout
South Africa	-	-	-	DHL Express	2 business days	R500
U.A.E	-	-	-	DHL Express	2 business days	Calculated at checkout
U.S.A	USPS	5-9 business days	$12.00 - $15.00 USD	DHL Express	1-2 business days	$19.00 USD

Country	Standard Shipping	Delivery Time	Cost	Express Shipping	Delivery Time	Cost
Australia	Australia Post	5-10 business days	$18.00 - $25.00 AUD	DHL Express Worldwide	3 business days	$32.00 AUD
Canada	Canada Post	6-10 business days	$17.00 - $20.00 CAD	DHL Express Worldwide	2 business days	$37.00 CAD
Israel	-	-	-	DHL Express Worldwide	2 business days	Calculated at checkout
Japan	Japan Post	7-10 business days	¥ 1300 - 3000	DHL Express Worldwide	2 business days	Calculated at checkout
Mexico	-	-	-	DHL Express Worldwide	2 business days	Calculated at checkout
New Zealand	New Zealand Post	6-12 business days	$20.00 - $28.00 NZD	DHL Express Worldwide	3 business days	$40.00 NZD
Saudi Arabia	Saudi Post	7-10 business days	﷼‎50	DHL Express Worldwide	2 business days	Calculated at checkout
South Africa	-	-	-	DHL Express Worldwide	2 business days	R500
U.A.E	-	-	-	DHL Express Worldwide	2 business days	Calculated at checkout
U.S.A	USPS	5-9 business days	$12.00 - $15.00 USD	DHL Express Worldwide	1-2 business days	$19.00 USD

For all countries not listed above, standard shipping within Europe costs between £7.50 - £14.00 depending upon your cart. Standard shipping for the rest of the world costs between £10.00 - £12.00 depending upon your cart.

Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.

* Shipping prices start from this amount, but will vary dependent upon your cart.

Local currencies are subject to conversion rates.

For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truevintage.com

EXCHANGES & RETURNS

To submit a return through our new returns portal, please click below

START RETURN

It's OK if you didn't love everything you ordered - we’ve got you covered.

Returns just got a whole lot easier thanks to our new online returns portal. Submitting a return is now really easy - each time you need to send something back all you need to do is search 'RETURNS' on the site or head to the link in our footer.

There's a step-by-step guide above to show you how to complete a return but it's so easy to do, you'll have it nailed after the first time you try it. If you have any issues, you can always contact our customer service team by emailing info@truevintage.com

Exchange

Fit wasn't quite right and you want to swap it for a size up or down? An exchange is your best option.

The cost to return your incorrect size is on us!

You’ll receive a prepaid return label* and the replacement size will be sent as soon as we’ve received your original order back at our warehouse.

This option will only be available if we have enough stock on hand of the preferred size .. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

Store Credit

Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits have no expiry date and just like an exchange, we cover the cost of your return.

Refund

You know the drill...

Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. It’s a flat rate of £4.50* for return delivery if you choose a refund, which covers your pre paid returns label.. This amount will be deducted from your refund total.

Customers living in the United Kingdom will be issued a pre-paid returns postage label once they have completed their return, which will be deducted from their refund amount at a flat rate of £4.50

Customers living outside of the United Kingdom will be responsible for paying their own postage and posting their order back to us.

We recommend customers return their order via a tracked postage service, as we can not be held responsible for parcels that do not make it back to us.

*Customers living in the United Kingdom will be issued a pre-paid returns postage label once they have completed their return, which will be deducted from their refund amount at a flat rate of £4.50

Customers living outside of the United Kingdom will be responsible for paying their own postage and posting their order back to us.

We recommend customers return their order via a tracked postage service, as we can not be held responsible for parcels that do not make it back to us.

RETURNS TERMS & CONDITIONS

For customers outside of the UK, please return your order to our address below;

TRUE VINTAGE RETURNS,

Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD

All items can be returned and issued with a refund., with the exception of several products for hygiene reasons (earrings, face masks, socks). You will be unable to initiate a return for these items.

For a return to be valid, a return must be logged through the returns portal within 14 days of delivery for UK customers, or 21 days of delivery for non UK customers.

All other returns terms and conditions must still be met for a cash refund to be processed.

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.

Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Items are sent with swing tags, if they are removed then the refund will be void.

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.

For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here