SHIPPING INFORMATION
Shipping & Returns
We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.
Orders placed after 14.00 GMT will dispatched the following day and orders placed over the weekend will be dispatched on Monday.
If your order has not reached you within the given timeframe then please message us using the contact form.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.
For a full update on our European delivery services post Brexit as of 01/01/2021, please click here
RATES & DELIVERY TIMES
-
United Kingdom
-
Europe
-
Rest of World
FREE UK SHIPPING ON ALL ORDERS OVER £50
FREE UK SHIPPING ON ALL ORDERS OVER £50
| Service | Delivery Time | Cost |
|
Standard Shipping - Royal Mail Tracked 48 |
2 business days |
£3.00 |
|
Next Day Shipping - DPD Expresspak |
Next business day |
£5.00 |
|
Next Day Shipping Before 12.00 - DPD Expresspak |
Next business day before 12.00 |
£8.00 |
|
FREE Standard Shipping - Royal Mail Tracked 48 |
2 business days |
FREE for orders > £50.00 |
FREE SHIPPING ON ALL ORDERS OVER £150
OUR STANDARD SHIPPING SERVICE INTO EUROPE HAS BEEN TEMPORARILY SUSPENDED DUE TO COVID-19
We are working closely with our couriers to reactivate it. We apologise for any inconvenience.
Our European shipping services have changed effective from 01/01/2021
Our premium DPD & DHL shipping service prices include all fees and taxes that may be applicable at the border
Orders shipped through our new Super Economy service may require minimal taxes to be paid upon delivery
Please contact us via info@truevintage.com if you have any questions
| Country | Super Economy | Cost | Standard Shipping | Cost | Express Shipping | Cost |
|
Austria |
3-10 business days |
* €7.00 |
2-3 business days |
€18.00 |
Next business day |
€29.00 |
|
Belgium |
3-10 business days |
* €7.00 |
2-3 business days |
€17.00 |
Next business day |
€25.00 |
|
Czech Republic |
3-10 business days |
Kč 140.00 |
3-4 business days |
Kč 480.00 |
Next business day |
Kč 750.00 |
|
Denmark |
3-10 business days |
Kr. 40.00 |
3-4 business days |
Kr. 140.00 |
Next business day |
Kr. 215.00 |
|
Estonia |
3-10 business days |
* €7.00 |
3-5 business days |
€20.00 |
Next business day |
€29.00 |
|
Finland |
3-10 business days |
* €7.00 |
2-4 business days |
€25.00 |
Next business day |
€29.00 |
|
France |
3-10 business days |
* €7.00 |
2-3 business days |
€19.00 |
Next business day |
€25.00 |
|
Germany |
3-10 business days |
* €7.00 |
2-3 business days |
€17.00 |
Next business day |
€25.00 |
|
Hungary |
3-10 business days |
Ft 1600.00 |
3-5 business days |
Ft 6600.00 |
Next business day |
Ft 10500.00 |
|
Ireland |
3-10 business days |
* €7.00 |
2 business days |
€17.00 |
Next business day |
€25.00 |
|
Italy |
3-10 business days |
* €7.00 |
3-5 business days |
€21.00 |
Next business day |
€29.00 |
|
Latvia |
3-10 business days |
* €7.00 |
2-4 business days |
€20.00 |
Next business day |
€29.00 |
|
Lithuania |
3-10 business days |
* €7.00 |
3-5 business days |
€18.00 |
Next business day |
€29.00 |
|
Luxembourg |
3-10 business days |
* €7.00 |
2-3 business days |
€17.00 |
Next business day |
Calculated at checkout |
|
Netherlands |
3-10 business days |
* €7.00 |
2-3 business days |
€16.00 |
Next business day |
€11.00 |
|
Norway |
- |
- |
3-5 business days |
Kr. 90 - 160 |
Next business day |
Kr. 230.00 |
|
Poland |
3-10 business days |
Zł 25.00 |
2-3 business days |
Zł 80.00 |
Next business day |
Calculated at checkout |
|
Portugal |
3-10 business days |
* €7.00 |
3-5 business days |
€20.00 |
Next business day |
€28.00 |
|
Romania |
3-10 business days |
* Lei 22.00 |
3-5 business days |
Lei 124.00 |
Next business day |
Calculated at checkout |
|
Slovakia |
3-10 business days |
* €7.00 |
2-4 business days |
€20.00 |
Next business day |
€29.00 |
|
Slovenia |
3-10 business days |
* €7.00 |
2-4 business days |
€20.00 |
Next business day |
€29.00 |
|
Spain |
3-10 business days |
* €7.00 |
3-5 business days |
€19.00 |
Next business day |
€13.00 |
|
Sweden |
3-10 business days |
* €7.00 |
2-4 business days |
Kr 200.00 |
Next business day |
Kr 120.00 |
|
Switzerland |
- |
- |
3-5 business days |
CHF 5.00 - 12.00 |
Next business day |
CHF 25.00 |
| Country | Super Economy | Delivery Time | Cost | Standard Shipping | Delivery Time | Cost | Express Shipping | Delivery Time | Cost |
|
Austria |
Österreichische Post |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-3 business days |
€18.00 |
DHL Express |
Next business day |
€29.00 |
|
Belgium |
Bpost |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-3 business days |
€17.00 |
DHL Express |
Next business day |
€25.00 |
|
Czech Republic |
Česká Pošta |
3-10 business days |
Kč 140.00 |
DPD Expresspak |
3-4 business days |
Kč 480.00 |
DHL Express |
Next business day |
Kč 750.00 |
|
Denmark |
PostNord Denmark |
3-10 business days |
Kr. 40.00 |
DPD Expresspak |
3-4 business days |
Kr. 140.00 |
DHL Express |
Next business day |
Kr. 215.00 |
|
Estonia |
Omniva |
3-10 business days |
* €7.00 |
DPD Expresspak |
3-5 business days |
€20.00 |
DHL Express |
Next business day |
€29.00 |
|
Finland |
Posti Group Oyj |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-4 business days |
€25.00 |
DHL Express |
Next business day |
€29.00 |
|
France |
La Poste |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-3 business days |
€19.00 |
DHL Express |
Next business day |
€25.00 |
|
Germany |
Deutsche Post |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-3 business days |
€17.00 |
DHL Express |
Next business day |
€25.00 |
|
Hungary |
Magyar Posta |
3-10 business days |
Ft 1600.00 |
DPD Expresspak |
3-5 business days |
Ft 6600.00 |
DHL Express |
Next business day |
Ft 10500.00 |
|
Ireland |
An Post |
3-10 business days |
* €7.00 |
DPD Expresspak |
2 business days |
€17.00 |
DHL Express |
Next business day |
€25.00 |
|
Italy |
Poste Italiane |
3-10 business days |
* €7.00 |
DPD Expresspak |
3-5 business days |
€21.00 |
DHL Express |
Next business day |
€29.00 |
|
Latvia |
VAS Latvijas Pasts |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-4 business days |
€20.00 |
DHL Express |
Next business day |
€29.00 |
|
Lithuania |
Lietuvos Paštas |
3-10 business days |
* €7.00 |
DPD Expresspak |
3-5 business days |
€18.00 |
DHL Express |
Next business day |
€29.00 |
|
Luxembourg |
POST Luxembourg |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-3 business days |
€17.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Netherlands |
PostNL |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-3 business days |
€16.00 |
DHL Express |
Next business day |
€11.00 |
|
Norway |
- |
- |
- |
Posten Norge |
3-5 business days |
Kr. 90 - 160 |
DHL Express |
Next business day |
Kr. 230.00 |
|
Poland |
Poczta Polska |
3-10 business days |
Zł 25.00 |
DPD Expresspak |
2-3 business days |
Zł 80.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Portugal |
Correios de Portugal |
3-10 business days |
* €7.00 |
DPD Expresspak |
3-5 business days |
€20.00 |
DHL Express |
Next business day |
€28.00 |
|
Romania |
Poșta Română |
3-10 business days |
* Lei 22.00 |
DPD Expresspak |
3-5 business days |
Lei 124.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Slovakia |
Slovenská pošta |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-4 business days |
€20.00 |
DHL Express |
Next business day |
€29.00 |
|
Slovenia |
Posta Slovenije |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-4 business days |
€20.00 |
DHL Express |
Next business day |
€29.00 |
|
Spain |
Correos |
3-10 business days |
* €7.00 |
DPD Expresspak |
3-5 business days |
€19.00 |
DHL Express |
Next business day |
€13.00 |
|
Sweden |
PostNord Sverige |
3-10 business days |
* €7.00 |
DPD Expresspak |
2-4 business days |
Kr 200.00 |
DHL Express |
Next business day |
Kr 120.00 |
|
Switzerland |
- |
- |
- |
Swiss Post |
3-5 business days |
CHF 5.00 - 12.00 |
DHL Express |
Next business day |
CHF 25.00 |
FREE SHIPPING ON ALL ORDERS OVER £150
| Country | Standard | Delivery | Cost | Express | Delivery | Cost |
|
Australia |
Australia Post |
5-10 business days |
$18.00 - $25.00 AUD |
DHL Express |
3 business days |
$32.00 AUD |
|
Canada |
Canada Post |
6-10 business days |
$17.00 - $20.00 CAD |
DHL Express |
2 business days |
$37.00 CAD |
|
Israel |
- |
- |
- |
DHL Express |
2 business days |
Calculated at checkout |
|
Japan |
Japan Post |
7-10 business days |
¥ 1300 - 3000 |
DHL Express |
2 business days |
Calculated at checkout |
|
Mexico |
- |
- |
- |
DHL Express |
2 business days |
Calculated at checkout |
|
New Zealand |
New Zealand Post |
6-12 business days |
$20.00 - $28.00 NZD |
DHL Express |
3 business days |
$40.00 NZD |
|
Saudi Arabia |
Saudi Post |
7-10 business days |
﷼50 |
DHL Express |
2 business days |
Calculated at checkout |
|
South Africa |
- |
- |
- |
DHL Express |
2 business days |
R500 |
|
U.A.E |
- |
- |
- |
DHL Express |
2 business days |
Calculated at checkout |
|
U.S.A |
USPS |
5-9 business days |
$12.00 - $15.00 USD |
DHL Express |
1-2 business days |
$19.00 USD |
| Country | Standard Shipping | Delivery Time | Cost | Express Shipping | Delivery Time | Cost |
|
Australia |
Australia Post |
5-10 business days |
$18.00 - $25.00 AUD |
DHL Express Worldwide |
3 business days |
$32.00 AUD |
|
Canada |
Canada Post |
6-10 business days |
$17.00 - $20.00 CAD |
DHL Express Worldwide |
2 business days |
$37.00 CAD |
|
Israel |
- |
- |
- |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
Japan |
Japan Post |
7-10 business days |
¥ 1300 - 3000 |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
Mexico |
- |
- |
- |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
New Zealand |
New Zealand Post |
6-12 business days |
$20.00 - $28.00 NZD |
DHL Express Worldwide |
3 business days |
$40.00 NZD |
|
Saudi Arabia |
Saudi Post |
7-10 business days |
﷼50 |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
South Africa |
- |
- |
- |
DHL Express Worldwide |
2 business days |
R500 |
|
U.A.E |
- |
- |
- |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
U.S.A |
USPS |
5-9 business days |
$12.00 - $15.00 USD |
DHL Express Worldwide |
1-2 business days |
$19.00 USD |
For all countries not listed above, standard shipping within Europe costs between £7.50 - £14.00 depending upon your cart. Standard shipping for the rest of the world costs between £10.00 - £12.00 depending upon your cart.
Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.
* Shipping prices start from this amount, but will vary dependent upon your cart.
Local currencies are subject to conversion rates.
For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truevintage.com
RETURNS
Return address:
TRUE VINTAGE RETURNS,
Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD
We are running an extended returns period over the holiday season.
All products purchased from 25/11/2020 onwards have until 13/01/2021 or 20/01/2021 to be returned, for UK & International customer respectively.
All items can be returned and issued with a refund.
For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers.
All other returns terms and conditions must still be met for a cash refund to be processed.
Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.
Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.
Items are sent with swing tags, if they are removed then the refund will be void.
Please send all returns via tracked mail as we cannot be held responsible for any lost items.
True Vintage does not take responsibility for a return until it has been delivered to our Returns department.
Return address:
TRUE VINTAGE RETURNS,
Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD
Due to the current Covid-19 situation, we are running an extended returns on all orders.
All customers have 40 days from the date of delivery to return their order to us. If you feel you can not return an item within this time frame, then please contact us and we can work with you
All items can be returned and issued with a refund.
For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for International customers.
All other returns terms and conditions must still be met for a cash refund to be processed.
Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.
All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.
Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.
Items are sent with swing tags, if they are removed then the refund will be void.
Please send all returns via tracked mail as we cannot be held responsible for any lost items.
True Vintage does not take responsibility for a return until it has been delivered to our Returns department.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
** Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.
For questions regarding returns, please contact our customer service team via info@truevintage.com or use the contact form here
